AFW-321 — Directory sync: server unreachable

Area: Identity & connectors · All support codes · Reference table

Why this happened

The sync agent could not reach the LDAP server (DNS failure, connection refused, or timeout).

Fix

From the box running the sync agent, check the directory host resolves and its LDAP port (636, or 389 with LDAPS off) is reachable through the firewall.

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If the fix doesn't resolve it, file a support ticket from the console — your workspace's diagnostics snapshot is attached automatically, so this code reaches support with its context.