AFW-610 — Collector refused the device token

Area: Device client · All support codes · Reference table

Why this happened

The collector answered the device's CONNECT but rejected its device token (missing, rotated while the app ran, or revoked). The client retries with the on-disk token once, so a transient rotation usually self-heals.

Fix

Open the Kilasec Connect app and sign in again. If it persists, remove the device from the Devices page and re-enroll it.

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If the fix doesn't resolve it, file a support ticket from the console — your workspace's diagnostics snapshot is attached automatically, so this code reaches support with its context.